Topps Diamond Giveaway Glitch

Over the weekend I obtained more than 40 codes for the 2011 Topps Diamond Giveaway program.  I really wanted to see what type of die-cuts I could unlock and hopefully collect enough rings to get my Special factory set of 2011 Topps.

Thanks to some trading, I was able to unlock the special factory set.

But along the way it appears I discovered a glitch … which could have been “reported” before, but I haven’t really gone looking.

On Saturday I unlocked one of the new Ryne Sandberg die cuts.  I was thrilled.  It’s a great looking card and an exclusive to the Giveaway program.

And then on Sunday I entered more codes and I unlocked another … or so I thought.

After entering all of my codes, I went to “My Collection” to see my bounty.  But much to my chagrin there was only ONE Sandberg.

I was upset.  I felt cheated.  I knew for a fact that the Sandberg image had popped up when I entered one of my codes.

So I sent an e-mail to Topps Support.  On Monday I was advised to call the Customer Service hotline, which I did Tuesday morning.

I spoke to a representative and it was explained to me that there has been an issue recently where when you enter a code, the image of a card already in your collection displays. However, in reality, you’ve unlocked a different card.

Turns out my actual card was a 1976 Paul Lindblad.

Am I upset … yes and no.  I think disappointed is more apt.  I understand that mistakes happen.  The Customer Service rep explained to me that he could see every code I entered and could see what cards are associated.  There was only one Sandberg … the one I unlocked Saturday.

So as you go forth in your Diamond Giveaway adventures, be sure to double check your Collections before celebrating.

7 Responses to “Topps Diamond Giveaway Glitch”

  1. On the one hand, mistakes happen.

    On the other, save for the occasional glitch, technology of fool-proof.

    This is why I NEVER understood video poker or online gambling. It’s so easy to rig with ongoing small payouts, why bother?

    In other words, I think Topps should have ponied up, period. To say there was a “glitch” is just gauche.

  2. Harry Kleinman Says:

    I’m having real trouble getting into the Topps Diamond Giveaway site lately, and when I want to make a trade or offer a trade, it takes forever, and my time “runs out!” It’s really become a major irritant. Has the site crashed or something? I missed out on a great trade about a week ago because the time “expired” while I was waiting to confirm my trade. Expired several times!!!

  3. Well I’m very upset with the topps diamond giveaway will never do any games again. Had all the 60 rings to reach the top I even took pictures to show my friend , the next morning I go to enter more codes and My Mantle ring and 2 others were gone and the marker drop down, I was so upset then I entered 3 more codes and it gave me the same card Ozzie Smith 3 times, that was another upset, I’ve been collecting cards from topps for 30 years and they cheat you like that so sad 🙂 Very upset

    • I really feel bad for you you must of spent big bucks all these year $$$. Sad to say that a reputable company would cheat their customers!!! I just started a collection for my nephew?

  4. I am mainly collect football and hockey. I bought a couple packs from my usual “Sports-Geek” spot.Topps is a name that I trust in other sports so I bought a couple baseball packs just for fun. I received 2 diamond giveaways and created and online account. In the same day of opening the packs, both codes were already used. That weird since I had just opened them… Hmm?

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