Topps Diamond Giveaway Glitch
Over the weekend I obtained more than 40 codes for the 2011 Topps Diamond Giveaway program. I really wanted to see what type of die-cuts I could unlock and hopefully collect enough rings to get my Special factory set of 2011 Topps.
Thanks to some trading, I was able to unlock the special factory set.
But along the way it appears I discovered a glitch … which could have been “reported” before, but I haven’t really gone looking.
On Saturday I unlocked one of the new Ryne Sandberg die cuts. I was thrilled. It’s a great looking card and an exclusive to the Giveaway program.
And then on Sunday I entered more codes and I unlocked another … or so I thought.
After entering all of my codes, I went to “My Collection” to see my bounty. But much to my chagrin there was only ONE Sandberg.
I was upset. I felt cheated. I knew for a fact that the Sandberg image had popped up when I entered one of my codes.
So I sent an e-mail to Topps Support. On Monday I was advised to call the Customer Service hotline, which I did Tuesday morning.
I spoke to a representative and it was explained to me that there has been an issue recently where when you enter a code, the image of a card already in your collection displays. However, in reality, you’ve unlocked a different card.
Turns out my actual card was a 1976 Paul Lindblad.
Am I upset … yes and no. I think disappointed is more apt. I understand that mistakes happen. The Customer Service rep explained to me that he could see every code I entered and could see what cards are associated. There was only one Sandberg … the one I unlocked Saturday.
So as you go forth in your Diamond Giveaway adventures, be sure to double check your Collections before celebrating.
cardboardicons.com 
October 18, 2011 at 7:53 am
On the one hand, mistakes happen.
On the other, save for the occasional glitch, technology of fool-proof.
This is why I NEVER understood video poker or online gambling. It’s so easy to rig with ongoing small payouts, why bother?
In other words, I think Topps should have ponied up, period. To say there was a “glitch” is just gauche.
October 24, 2011 at 8:50 am
I’m having real trouble getting into the Topps Diamond Giveaway site lately, and when I want to make a trade or offer a trade, it takes forever, and my time “runs out!” It’s really become a major irritant. Has the site crashed or something? I missed out on a great trade about a week ago because the time “expired” while I was waiting to confirm my trade. Expired several times!!!
October 24, 2011 at 9:05 am
The site has been a headache this morning … no idea why.
As for the “time out” issue, I had the same problem a few days ago.
January 21, 2012 at 6:40 pm
Well I’m very upset with the topps diamond giveaway will never do any games again. Had all the 60 rings to reach the top I even took pictures to show my friend , the next morning I go to enter more codes and My Mantle ring and 2 others were gone and the marker drop down, I was so upset then I entered 3 more codes and it gave me the same card Ozzie Smith 3 times, that was another upset, I’ve been collecting cards from topps for 30 years and they cheat you like that so sad 🙂 Very upset
January 21, 2012 at 6:43 pm
I really feel bad for you you must of spent big bucks all these year $$$. Sad to say that a reputable company would cheat their customers!!! I just started a collection for my nephew?
March 15, 2012 at 11:24 am
I am mainly collect football and hockey. I bought a couple packs from my usual “Sports-Geek” spot.Topps is a name that I trust in other sports so I bought a couple baseball packs just for fun. I received 2 diamond giveaways and created and online account. In the same day of opening the packs, both codes were already used. That weird since I had just opened them… Hmm?
March 15, 2012 at 3:09 pm
Check the expiration date on your codes. If that doesn’t work, email Topps and tell them. They usually respond pretty quickly with new codes.