Over the weekend I obtained more than 40 codes for the 2011 Topps Diamond Giveaway program. I really wanted to see what type of die-cuts I could unlock and hopefully collect enough rings to get my Special factory set of 2011 Topps.
Thanks to some trading, I was able to unlock the special factory set.
But along the way it appears I discovered a glitch … which could have been “reported” before, but I haven’t really gone looking.
On Saturday I unlocked one of the new Ryne Sandberg die cuts. I was thrilled. It’s a great looking card and an exclusive to the Giveaway program.
And then on Sunday I entered more codes and I unlocked another … or so I thought.
After entering all of my codes, I went to “My Collection” to see my bounty. But much to my chagrin there was only ONE Sandberg.
I was upset. I felt cheated. I knew for a fact that the Sandberg image had popped up when I entered one of my codes.
So I sent an e-mail to Topps Support. On Monday I was advised to call the Customer Service hotline, which I did Tuesday morning.
I spoke to a representative and it was explained to me that there has been an issue recently where when you enter a code, the image of a card already in your collection displays. However, in reality, you’ve unlocked a different card.
Turns out my actual card was a 1976 Paul Lindblad.
Am I upset … yes and no. I think disappointed is more apt. I understand that mistakes happen. The Customer Service rep explained to me that he could see every code I entered and could see what cards are associated. There was only one Sandberg … the one I unlocked Saturday.
So as you go forth in your Diamond Giveaway adventures, be sure to double check your Collections before celebrating.
